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SPECTRA LOGIC INTRODUCES SPECTRAGUARD SUPPORT

By guaranteeing Spectra Logic's on-time response to customer problems, Spectra Logic is backing its superior storage technology with high-security service options. SpectraGuard support packages are guaranteed to be on time; customers receive free support service if the contracted timeframe is missed.

SpectraGuard support is uniquely suited for the highest security, restrictedaccess facilities. Spectra product features combined with an array of support services, provide a highly tailored, flexible support program for secure sites. A key security feature is SpectraGuard's Assisted Self Maintenance (ASM) option. With ASM, easy-to-swap library components are stocked on-site. This lets customers replace parts, on the direction of support but without waiting for an outside technician.

Other features also service secure sites in unique ways. Spectra libraries have access privileges restricted to specific users, to make sure only authorized IT staff can access library media. Further, Spectra libraries offer a Remote Library Controller that allows front-panel or remote, Webbased library servicing and maintenance, letting authorized IT staff manage secure sites remotely. The AutoSupport feature lets the library generate a problem ticket e-mail following problem discovery. Finally, the guarantee reaffirms Spectra Logic's commitment to products and customers.

"Spectra Logic is the only library vendor to offer a guaranteed response time," said Jen Reyna, director of Spectra Logic worldwide support. "We are so confident in the quality of our products and services, we provide the guarantee to demonstrate that customer satisfaction is always top priority."

Spectra Logic is equipped with an extensive, on-site lab facility for conducting certification, interoperability and quality testing and benchmarks. Its storage industry expertise aids customers in identifying problems that reside even outside their Spectra Logic tape library by examining storage environments as a whole. Taking care of the customer is a top priority, and SpectraGuard support guarantees it.