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-- IN THIS ISSUE --
Features
- Analysis & Commentary
WHEN ELEPHANTS LEARN TO ROCK AND ROLL
by Isaac Cheifetz
The war in Afghanistan and the Enron scandal overshadowed Kmart declaring Chapter 11 bankruptcy in January. How did such a prominent retail chain fail? Retail is a difficult industry. It answers to fickle trends. Over time, apparel chains such as Merry Go Round, The Limited, and The Gap have expanded and contracted.
CRM: DREAM OR NIGHTMARE?
Peruse any recent survey of chief information officers and you could conclude that the letters "CRM" are the Holy Grail for corporations, promising to smooth customer relations and improve the bottom line. If only it were always true.
CRM SPENDING ON THE UPSWING
The worldwide customer relationship management (CRM) services market is expected to rise as much as 15 percent in 2002, according to Dataquest Inc, a unit of Gartner Inc. Spending in the sector has been steadily increasing $19.9 billion in revenue in 2000; $22 billion in 2001, representing a 10.6 percent increase; $25.3 billion forecasted for 2002; and finally reaching $47 billion by 2006.
DARPA'S $1.2 MILLION PROGRAM AGAINST DOS ATTACKS
Computer attacks that flood Internet sites with monsoon-intensity deluges of bogus messages made headlines in 2000, when they took down high-profile portals like Yahoo, Amazon and Ebay for several hours -- and continue unabated today.
ORACLE WOOS CUSTOMERS WITH NEW, SOFTER SIDE
World No. 2 software maker, Oracle Corp, hit by falling applications sales, showed a newer, softer side to participants at a user conference in San Diego. The Silicon Valley database giant, one of the most aggressive players in the rough-and-tumble sector, invited a customer lobby group to its Oracle AppsWorld U.S. customer conference for the first time, and recently assigned customer advocate duties to one of its key executives.
- Leading Edge R&D
SAS JOINS MICROSOFT/HYPERION ON XML FOR ANALYSIS COUNCIL
Hyperion Solutions Corp, Microsoft Corp and SAS Institute Inc announced that SAS has joined Microsoft and Hyperion as a co-chair on the XML for Analysis (XML/A) Council. The XML/A Council was formed in April 2001 to develop and define specifications that enable the easy deployment of sophisticated, analytically rich business intelligence (BI) solutions.
- Business & Money Trail
SIMPLE, SCALABLE, AFFORDABLE SANS DEBUT AT NAB 2002
DataDirect Networks announces the debut of a Silicon Storage Appliance that delivers a plug and play, cost-effective solution to creating storage area networks for workgroups and production environments: the S2A 3000 Silicon Storage Appliance.
SUN FIRE 12K SERVER, ENTERPRISE PERFORMANCE AT HALF PRICE
Sun Microsystems Inc, a market leader in high-end and entry-level servers, launched the Sun Fire 12K, a new class of low-cost, high-performance servers at previously unseen price points. The Sun Fire 12K delivers features seen in servers priced above $1 million (USD), providing customers with maximum investment protection, system availability, flexibility and application performance.
Top Of The News
Short Takes
- On The Market
Accelrys Expands Offerings Optimized for IBM Servers
iBaan for Wire & Cable Industry
- Financial Watch
Government Agency Purchases $1.2M (CD) Nucleus License
Systems Xcellence -- $1.2M ASP Services Contract
Stonebridge Named VERITAS Elite Partner
- People & Positions
SAGE Results Inc Adds Three New Executives to Team
Former QueryObject Executives Join Sand Technology
Quote Of The Week
"The bigger you are, the more business rules and processes you have. Everyone has to compromise and work together (to implement CRM) because you are changing processes and the culture." -- Lisa Harris, CIO for Gevity HR
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