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-- IN THIS ISSUE --

Features
- Analysis & Commentary
SIX MISTAKES THAT WILL SINK YOUR CRM
In the past six to eight months, there's been a lot of discussion about customer relationship management (CRM) failures. The Gartner Group found that approximately 55 percent of all CRM projects failed to meet the company's expectations.
HR-XML CONSORTIUM ANNOUNCES 2002 BOARD OF DIRECTORS
The HR-XML Consortium, a non-profit organization dedicated to human resources (HR) data exchange, recently held its third annual Board of Directors elections. Peter Stockhausen of Manpower Inc, will join eight returning directors to comprise the HR-XML Consortium's 2002 Board of Directors.
HACKETT BEST PRACTICES ANNOUNCES 2002 FINDINGS/TRENDS
Hackett Best Practices, a division of Answerthink Inc, announced findings from the 2002 edition of its ongoing study of best practices in strategic decision-making.
ALINEAN BUILDS ROI ANALYSIS PROGRAM FOR ROGUE WAVE SOFTWARE
Alinean has announced a relationship to develop an ROI analysis program for Rogue Wave Software. As part of the program, Alinean's ROI experts researched the value proposition of basing business applications on field-proven components offered by Rogue Wave SourcePro C++.

- Leading Edge R&D
ACCELRYS/SUN TO OPTIMIZE DISCOVERY STUDIO TO J2EE STANDARD
Accelrys Inc, a wholly owned subsidiary of Pharmacopeia Inc, and Sun Microsystems Inc announced the expansion of their long-standing alliance in the life sciences market to jointly support the development of Discovery Studio, Accelrys' forthcoming platform for accelerating pre-clinical drug research.
PREDICTING HOW PATIENTS WILL RESPOND TO DRUG TREATMENTS
Not all medications heal. Designed for a broad impact, some, because of the way they interact with individual biochemistries, can actually make certain patients sicker and even lead to death.
SGI HOLDS ENERGY SUMMIT TO HIGHLIGHT VIZ TECHNOLOGIES
Leading energy industry executives and technology providers met at the SGI Energy Summit 2002 in Houston, Texas, to discuss collaborative visualization technologies driving a new era of oil and gas exploration.
HOW SMALL CAN A WIRE BECOME AND REMAIN A SUPERCONDUCTOR?
By creating superconducting nanowires using carbon nanotube molecules, researchers at the University of Illinois are investigating just how small a wire can become and remain a superconductor.

- Business & Money Trail
AMDOCS INTEGRATED CRM, ORDERING AND BILLING SOLUTION
Amdocs, a leading provider of CRM, billing and order management systems to the communications industry, unveiled the first end-to-end solution for service providers, offering integrated customer relationship management (CRM) and billing applications.
DataDirect ANNOUNCES SIMPLE SANS FOR GOVERNMENT APPS
Combating the assumption that storage area networks are a daunting, challenging prospect, DataDirect Networks launched a new appliance that rewrites the rules. At FOSE, DataDirect introduced event attendees to the company's new S2A 3000 Silicon Storage Appliance.
illumitek ANNOUNCES CUSTOMER ADVISORY BOARD
illumitek Inc, an award-winning provider of integrated visualization and analysis software technologies for data exploration and knowledge discovery, announces the formation of a Customer Advisory Board.
SPSS 11.0 TO BE AVAILABLE FOR MAC OS X
SPSS Inc announces that SPSS 11.0, the latest version of the data analysis software used by analysts, statisticians and researchers worldwide, is scheduled to be available for Mac OS X users in the third quarter of 2002.

Top Of The News
Short Takes
- Financial Watch
INVESCO Awards Contract to Sand Technology
Sand Wins $2.8M (CD) Contract for Telco CRM Analytics
WearGuard-Crest Selects Unica's Affinium
- People & Positions
CRM/BI Expert Joins Peppers and Rogers Group

Quote Of The Week
"The sad truth about the business meltdowns making the headlines these days is that most could have been predicted, or at least the resulting fallout managed better, if only companies had used the decision-making tools and technologies already available to them." -- Richard T. Roth, managing director, Hackett Best Practices

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