-- IN THIS ISSUE --

RETAILERS PLAN TO INVEST IN CRM IN 2002

EFFORT TO MEASURE ONLINE AD CAMPAIGNS

AT&T TO PAY ACCENTURE $2.6B FOR CRM

Features

• Analysis & Commentary
  
  

  POLL: RETAILERS PLAN TO INVEST IN CRM IN 2002
  Blue Martini Software Inc announced the results of an e-mail poll of 1,300 registered attendees at the National Retail Federation Show in New York this week. The poll focused on the retailing community's ability to identify customers at the point of sale, access information about those customers in real-time, and act on that information to drive additional sales.

  ASK JEEVES SEEKS TO SOLVE SEARCH QUERY
  Search vendor Ask Jeeves plans to roll out new search technology designed to analyze Web page subject matter and unearth community relationships. The initiative comes as IBM plans to build on its own research to expand Web data mining.

  AREAS THAT WILL SHAPE BIZ INVESTMENT IN TECH THROUGHOUT '02
  According to Gartner Inc, the potential of technology to foster business growth in the midst of a shifting environment will remain strong throughout 2002. Gartner revealed several key findings within three crucial areas that will shape business investment in technology for 2002 and beyond.

  EFFORT TO MEASURE ONLINE AD CAMPAIGNS
  In an effort to standardize the often puzzling formulas used to gauge the effectiveness of Internet marketing, a trade group will release a set of guidelines for measuring online advertising campaigns.

• Leading Edge R&D
  
  

  COMPAQ FINDS FC-IP STORAGE PROGRESS
  In a time when business contingency plans are huge for computerized data storage, Houston's Compaq Computer Corp unveiled Fibre Channel and Internet Protocol (FC-IP) technology to implement global data replication networks.

• Business & Money Trail
  
  

  AT&T TO PAY ACCENTURE $2.6B FOR CRM
  AT&T and consulting firm Accenture have signed a $2.6 billion outsourcing agreement designed to cut the phone company's long-distance customer care costs in half and deploy new customer relationship management technologies.

  BAAN ROLLS OUT CRM STRATEGY, LATE
  Baan delivered the plans for its assault on the CRM market last week at a conference in Arizona. The plan seemed to reinforce the fact that Baan had come to this market rather late in the game, but it may have a trick or two up its sleeve to help it smooth its passage.

  INSIGHTFUL LAUNCHES StatServer 6.0 ANALYTICS SOFTWARE
  StatServer 6.0 provides easy access to high-end analytics and graphical reports that reveal patterns, trends and relationships in data. New data analysis and visualization features help users access, analyze and share information faster using a simple Web browser.

  STRIVA CORPORATION ACQUIRES EDP PRODUCT LINE FROM BMC
  The acquired EDP product suite provides customers with a high-performance enterprise change-data capture and real-time data propagation capabilities. This functionality complements Striva's award-winning DETAIL batch integration platform.

  SYBASE BARES 2002 STRATEGY
  Sybase Philippines Inc, a leading provider of enterprise-class software solutions has bared its strategy for 2002 as it aims to become the leader in data warehousing solutions.

Top Of The News

• Computers & Processors
  Sun Microsystems Contributes to TACC Grid Research

• Applications
  Migration from NCR Teradata to Oracle Using MMW
  Payless ShoeSource Selects i2 SCM and CRM Solutions
  TripleHop Technologies and Syntel in Strategic Alliance
  UGI Corporation Chooses Comshare FDC

Short Takes

• On The Market
  Experian Announces Formation of New Automotive Brand

• Financial Watch
  SWISSCOM Again Selects ECtel; Will Now Implement FraudView
  ProClarity Expands Operations into the Asia Pacific

Quote Of The Week

"We found that across industries, geographies and businesses, the potential for IT as an engine for efficiency, growth and opportunity will remain undiminished in 2002." -- David McCoy, vice president and research director, Gartner

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