-- IN THIS ISSUE --

CRM AND THE CUSTOMER DRIVEN DEMAND CHAIN

BIOMETRICS HOT AT COMPUTER SHOW, BUT HOW TO USE IT?

CRM LANGUAGE TOOLS SPEAK TO NATIVE-TONGUE ISSUES

CRM ANALYTICS:
REACHING THE HEART OF THE CRM PROCESS

In part 2 of a 4 part series, DSstar will address the issues surrounding CRM analytics, it's role in the CRM process and how it optimizes business.

CRM LANGUAGE TOOLS SPEAK TO NATIVE-TONGUE ISSUES
As companies go global, reaching customers and employees in their native language becomes a challenge something akin to speaking in tongues -- unless, of course, they have a CRM language tool to serve as a translator.

SPEED UP CRM ROI USING BEHAVIORAL METRICS
Analytics are key to driving any increase in marketing efficiency and effectiveness! What can the frustrated marketer (and the likely frustrated CEO) do to address this situation?

CRM AND THE CUSTOMER DRIVEN DEMAND CHAIN
by Stephanie Langenfeld, E.piphany
Much has been written about cost savings from supply chain management, but we believe greater benefits can accrue from creating a customer-driven demand chain. The demand chain covers all the B2B partner relationships, touch points and business processes used to market, sell, service and distribute products to the end customer.

PeopleSoft 8 CRM FOR FINANCIAL SERVICES INDUSTRY
PeopleSoft Inc announced a new product framework for developing pure Internet Customer Relationship Management (CRM) industry solutions. PeopleSoft 8 CRM industry solutions will be the industry's only vertical market CRM applications based on a single product framework with no separate industry codelines.

Features

Leading Edge R&D

BIOMETRICS HOT AT COMPUTER SHOW, BUT HOW TO USE IT?
Fingerprint readers and face scanners are the hottest technology at Comdex, the largest U.S. computer show, although companies considering how to deploy security systems say a quick technology fix is not enough.

ACCENTURE LAB WORKS ON 'OBJECT-TO-OBJECT' INTERNET COMMERCE
Nestling in a hillside half an hour's drive from Nice, in southern France, Accenture's Sophia Antipolis technology lab, which dreams up business applications for emerging technologies, is awash with what the company calls "silent commerce".

NAG LAUNCHES DM COMPONENTS TO SPEED UP DATA MODELLING
A leading provider of mathematical and statistical algorithms, the Numerical Algorithms Group (NAG), announces the launch of Data Mining Components -- a wide-ranging collection of numerical algorithms designed to aid data mining modelling processes.

WINDWARD CONSULTING GROUP LAUNCHES NEW SOLUTIONS CENTER
The Live Solutions Center gives Windward the ability to test and demonstrate hardware and software across platforms, enabling customers to see integrated solutions before finalizing purchasing decisions.

Business & Money Trail

CYBER-SECURITY CZAR SNUBS ID PLAN, DEFENDS GOVNET
As technology companies promote the idea of a national identification card, the President's special adviser on cyber-security said the idea has little support within the Bush administration.

ANALYTICS: DON'T DO CRM WITHOUT IT
The Hurwitz Group, a leading research, analyst and consulting firm, released a new report entitled "Analytics: Don't Do CRM Without It" sponsored by Applix, a global provider of interactive planning, CRM analytics and business intelligence software.

INTELLIDYN EXPANDS ITS SAS/SUN PLATFORM
Intellidyn has created a unique platform working with SAS and Sun Microsystems Inc that provides a comprehensive outsourcing solution for companies with massive customer and prospect database needs focused on meeting/exceeding their ROI expectations via an "dynamic 360 degree view" of consumers.

WORLD OSS SERVICE ASSURANCE MARKET ANALYSIS
New analysis by Frost & Sullivan, World OSS Service Assurance Market Analysis, reveals total revenues reached $2.43 billion in 2000, and will rise to $3.23 by 2006.

BUSINESS PROCESS FOCUS ESSENTIAL TO CRM SUCCESS
Starting from the perspective of a company's business processes is a major factor to successful implementation of Customer Relationship Management (CRM), a new study by Unisys Corporation's eCRM consulting practice reveals.

SURVEY SAYS ENTERPRISE ANALYTICS AMONG HIGHEST PRIORITIES
More than one-third of senior IT executives recently surveyed by Informatica Corporation identified enterprise analytics -- software applications that help companies better analyze, measure and improve their operational effectiveness through metrics-driven management -- as their companies' most important IT investment in 2002.

Top Of The News

Short Takes

Financial Watch
ACS Selected by Oregon to Supply DSSURS
Dominion Selects SAS for Risk Management
EUROFORUM Takes Control with DataCore's SANsymphony

Quote Of The Week

"This [face recognition capability] is something that is going to be in the door frames in cars in a couple of years." -- Bolko Graf von Haslingen, general manager, Cognitec AG

Conferences & Seminars

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