-- IN THIS ISSUE --

INTERVIEW WITH PeopleSoft's CHUCK TELLER

NEW WAYS TO FORECAST PRESIDENTIAL ELECTION

DATABASE ON TERRORISM WILL BE AVAILABLE TO THE PUBLIC

CRM ANALYTICS:
REACHING THE HEART OF THE CRM PROCESS

Beginning with today's edition and running in 4 consecutive issues, DSstar will address the issues surrounding CRM analytics, it's role in the CRM process and how it optimizes business.

EXCLUSIVE INTERVIEW WITH PeopleSoft's CHUCK TELLER
Recently PeopleSoft vice president and general manager Chuck Teller spoke with DSstar touching briefly on his personal history, the latest developments at PeopleSoft and how analytics fit in with CRM.

ANALYTICAL CRM: TODAY'S INSIGHT IS TOMORROW'S OPPORTUNITY
by Dan Lackner, Siebel Systems Inc
Everybody is talking about Analytical CRM -- it's one of the industry's latest buzzwords. As today's companies collect more and more customer data, they seek technologies that allow them to use this data to uncover additional revenue opportunities and decipher customer spending patterns. Like any new buzzword, there exists considerable confusion about exactly what Analytical CRM is, what it does and how to evaluate these solutions that promise benefits of sophisticated customer information analysis.

BOLSTERING THE BOTTOM LINE WITH ANALYTICS
Insightful data mining brings customer expectations to enterprise decision making. The CRM (customer relationship management) analytics model is nothing new; it's an old-school concept that has evolved to meet modern-day requirements for recognizing customer desires.

JEEVES SOLUTIONS UNVEILS JeevesOne
JeevesOne Goes Inside the Enterprise to Enhance Investments in CRM and the Adoption of Its Natural Language Technology.

Features

Leading Edge R&D

NEW WAYS TO FORECAST PRESIDENTIAL ELECTION
Forecasting the winner of the next presidential election could produce a decided shift away from traditional polling, according to two papers delivered at the annual convention of the Institute for Operations Research and the Management Sciences (INFORMS).

ANTILAUNDERING OFFERS POSTAL SERVICE REAL-TIME SMARTS
The United States Postal Service (USPS) has put a new system into place to help crack down on alleged terrorists' illicit money flow.

DATABASE ON TERRORISM WILL BE AVAILABLE TO THE PUBLIC
The Oklahoma City National Memorial Institute for the Prevention of Terrorism (MIPT) and RAND have begun work on an online database that will capture domestic and international acts of terrorism. The database will be available to the general public.

MODULANT ENABLES DISPARATE APPLICATIONS TO INTEROPERATE
Modulant announced the launch of the Modulant Curtana enterprise information interoperability platform -- the first commercially-available solution to enable disparate applications to interoperate.

READING YOUR MOUSE MOVEMENTS
A Website that can read your body language and know what you want before you have even clicked on anything may sound like science fiction.

Business & Money Trail

AIR FARE SYSTEM AT THE BRINK
In ordinary times, airlines rely on the powerful software that manages air fares to wring the most money out of every flight. But now, desperate for every dollar, U.S. carriers are urgently trying to teach the software a new trick for which it was never designed.

HP SEES SAVINGS IN SIMPLER DATA CENTERS
Hewlett-Packard unveiled a service designed to let large customers move jobs around different groups of servers without worrying about details such as how the machines are wired together.

MICROSOFT, IBM COLLABORATE ON WEB STANDARD
IBM and Microsoft have put their rivalry aside once again to jointly develop new technology for Web services. The two companies proposed a new Web standard that will allow businesses to directly find each other's services over the Internet.

ORACLE AIRS NEW PRODUCT STRATEGY FOR 9i SERVER
Vying to better its position in the growing Web application server market, Oracle Corp announced its new product strategy for its Oracle 9i Application Server (Oracle9iAS) and will also address its long-range plans for the Web Services market.

TERRASPRING ENABLES INTELLIGENT IT INFRASTRUCTURE
Terraspring Inc, an infrastructure software company that eliminates the inefficiencies created by static islands of computing, announced Terraspring 1.0 software.

VISA OFFICIAL TOUTS "UNIVERSAL COMMERCE"
Visa International is upgrading its electronic payment systems to enable what the company is calling "universal commerce," in which borders, currencies, and security concerns will not impede worldwide transactions, a company official said.

Top Of The News

Short Takes

On The Market
Ascential Delivers Next-Generation Data Integration Software
Firstlogic Introduces Latest Information Quality Suite
Financial Watch
DataFlux Announces Its New Alliance Program & Partners
Gain Insight and Take Action with digiMine
Entel Selects NCR Teradata
People & Positions
DataFlux Co-founder to Speak at NCDM Winter Conference
Torrent Systems Announces Promotion of Shyam Mudambi

Quote Of The Week

"This is incredible. Can you imagine if I can actually tell that you wanted to press a link but didn't?" -- Ted Selker, MIT

Conferences & Seminars

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Official Media Partner with Frost & Sullivan

DSstar notes events and highlights a complete listing of industry-related conferences, exhibitions, meetings, etc.

DSstar Information

DSstar welcomes bylined comments for publication.

All comments regarding editorial content should be sent to: dseditor@dsstar.com.

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