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-- IN THIS ISSUE --USING STREAMING MEDIA FOR CRM
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Special Linux SupplementCALDERA PREVIEWS FORUM 2001 EMULEX FIBRE CHANNEL HOST BUS ADAPTERS SELECTED BY HP LPI DELIVERS ITS SECOND LEVEL LINUX CERTIFICATION OPEN SOURCE MOVES TO PHONES DATA UNDERDOGS |
INTERVIEW WITH SCOTT NELSON, VP & RESEARCH DIRECTOR, GARTNER
by Alan Beck, editor-in-chief
Gartner's Scott Nelson presented a keynote address at TDWI's Anaheim Conference entitled "Data Warehousing and CRM: Fad or Future of the Industry." Following is an exclusive interview with Mr. Nelson.
USING STREAMING MEDIA FOR CRM
The most critical relationship in business is with the customer. In fact, there is an entire industry known as Customer Relationship Management (CRM). However, the way we manage business relationships is changing as the Internet changes how we interact with our customers.
ROBOTS MAKE MORE CASH THAN CITY TRADERS
Robots can make more cash than people when they trade commodities, according to Jeffrey Kephart at IBM's research centre in Hawthorne, New York. Kephart says his team's findings could have a much greater impact than the famous victory of IBM's Deep Blue supercomputer over chess supremo Gary Kasparov.
PATENT SEEMS DESIGNED FOR DEBATE
The battle to capture the attention of consumers and to influence how they spend money has resulted in an entire industry called customer relationship management. The idea is to help companies attract new buyers, identify valuable customers and win consumer loyalty.
TAKING WEB RESEARCH TO A NEW DIMENSION
Online research has proved an efficient and effective medium for market researchers, and the volumes of data collected online are full of valuable information that can help organizations to ultimately develop more profitable relationships with customers.
SCHLUMBERGER OILFIELD SERVICES SELECTS EGAIN
Schlumberger Oilfield Services, the international petroleum service giant, is working with Oil and Gas Companies to combat a "$40 billion" industry-wide problem using a self-service knowledge management solution from eGain Communications.
GX TECHNOLOGY STRENGTHENS OIL AND GAS EXPLORATION EFFORTS
Linux NetworX, a provider of powerful and easy-to-manage cluster computing solutions, announced that seismic imaging solutions company GX Technology has purchased an 84-processor Evolocity cluster to be used in its oil and gas exploration efforts.
FLUOR, BECHTEL TAKE EQUITY POSITIONS IN ESSI
Fluor Corp and Bechtel Enterprises Holdings Inc announced that they have established equity positions in ESSI LLC, a leading provider of data warehousing and application integration solutions.
PeopleSoft DOING WELL IN A SLUMP
Not every tech company is suffering. PeopleSoft, whose customer-relationship-management, supply-chain, human-resources, and financial-management apps are designed to make companies more efficient and cut costs, reported a great second quarter.
Computers & Processors
Linux NetworX Announces Support for AMD-760 MP
LSI Logic Supplies PCI-X I/O Chips for Compaq ProLiant Srvrs
SiS and Via Prepare Pentium 4 Chipsets
Applications
Alterian Expands Globally with Headquarters in Chicago
Carrier Corporation's Online Sales Soar w/WebMiner
Cognos Deploys BI Solution at Dana Operation
FileTek and the Met. Office Win "Process Innovation Award"
Learning Tree Releases New SQL Server DTS Course
HP/Oracle9i Database Deliver Record-breaking DW Benchmark
Peer-To-Peer
Backplane/BAG Announce Partnership
On The Market
HyPerformix Announces Performance Innovation Practice
Oracle Helps Customers Get Clustered
Financial Watch
ACS Awarded Shared DW System Contract by New Jersey DHS
Sagent, Bridge Medical in 3-yr OEM Pact
SPSS Enabling Technologies Division/Azerity Form Alliance
People & Positions
SPSS Names Davidson / Schohn, vice presidents
"Without pinpointing where you draw the line -- from the books I like to sexual preferences -- at some point people raise legitimate concerns that these technologies become so pervasive that they require some thinking on the other end about protecting the information being gathered by these devices." -- John Hines, professor of cyberlaw, Northwestern University
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